Be sure to have this info ready to register:

• Your first and last name
• Your phone number (preferably a cell phone)
• Your email
• Pick up locations such as your home address, including zip code
• Drop off location including zip code
• Date and time of health care appointment
• If anyone is traveling with you (you can take one adult and one child)
• If you have special travel needs, like wheelchair access
• If you have special health care needs

• Make reservations 3 business days in advance. If less than 3-day notice is given, UMCH does not guarantee services.
• Be ready on time: Riders should be ready for transport 15 minutes before the scheduled pick up time. 
• Cancelling a reservation: Riders are required to cancel transportation with 24-hour notice, or as soon as possible. 
• Riders must be at the pick up location’s main entrance or door. 
• Return pick ups: Riders should return to the same location where Non-Emergency Medical Transportation driver dropped off for their return pick up.
• Will call return trips: Riders are required to contact UMCH Non-Emergency Medical Transportation Services and not the individual driver when they are ready for their return pick up. Please call 616-452-3226 Ext. 3052
• Personal items: Riders are responsible for all personal items. Personal items include medications, medical documents, and medical equipment. All baggage and other items must fit comfortable on the client’s lap. 
• Child car seat or Booster Seat: Rider must provide their own child safety seat.
• Additional Passengers: A Rider can bring (1) additional person to accompany them. Notification of the additional passenger must be reported at the time the Non-Emergency Medical Transportation reservation is made for space to be reserved on the vehicle. 
• Special Needs: When making the reservation request, let UMCH Non-Emergency Medical Transportation Services know the rider has special needs such as behavioral issues during transportation, oxygen, IVS, or physical limitations preventing curb-to-curb service.
• Grocery Store Purchases: Riders must be able to carry all items purchased in one or two trips to and from the vehicle. Additionally, it is not the driver’s responsibility if purchased items do not fit into the vehicle. Passengers will have to make other arrangements to transport larger items or return them. 
• Appointment Reminder System: Rides are required to provide a correct phone number so the Appointment Reminder System can call the rider and provide a reminder of their upcoming transportation reservation or advise of any scheduling/provider changes. 

All Medicaid covered trips must be approved before travel is confirmed. Most Medicaid covered services go through MDHHS for approval.

Medicaid Member services we cover – at no cost to you. You can get a ride for visits to your: 

• Provider
• Dental provider
• Pharmacy
• Behavioral health care

UMCH partners with various payers to provide transportation. The fares for these trips are typically covered by the partnering agency and must be approved before travel is confirmed.

If you are on private insurance, some plans cover Non-Emergency Medical Transportation rides. Check with your insurance provider for details. UMCH Non-Emergency Medical Transportation does not bill insurance directly. Clients are provided an invoice for services that the client then submits to their insurance provider. All private pay clients must pay at the time of service.